Faq

On-site IT support includes diagnostics, repair and optimization of computers, installation of essential software and drivers, virus removal, internal network configuration, and help with common connectivity or performance issues. For small businesses, we also include preventive maintenance to help avoid future failures.

Remote support is delivered through a secure connection (e.g., TeamViewer or AnyDesk) to resolve software and configuration issues without travel time. On-site support is recommended for hardware failures, physical network problems, peripherals, or devices that require an in-person review. Both services are complementary and help reduce wait times depending on the incident.

At IT Nova Solutions, pricing is set per service, not per hour. This ensures a complete, well-done job without limiting quality or dedication by time. You know exactly what you’re paying for and receive a finished, functional service.

Average time is 1–2 hours per device, depending on system health, drive speed, amount of data, and whether deep cleaning or OS reinstallation is required.

• Remove unnecessary programs and temporary files.
• Check disk and memory usage.
• Apply preventive maintenance (cleaning and system updates).
• For older laptops/PCs, upgrading to an SSD dramatically improves performance.

If slowness persists, it’s time for a full technical checkup.

We recommend a deep cleaning every 6–12 months, depending on usage and environment (more often if there’s dust or constant heat). Replacing thermal paste prevents overheating and extends the life of key components like CPU and GPU.

• Improves heat dissipation.
• Prevents sudden shutdowns due to high temperatures.
• Boosts overall system performance.
• Prolongs CPU and GPU lifespan.

This is essential for devices with over a year of continuous use.

It means designing, tuning, and securing your home or business network to improve speed, stability, and security. This includes configuring routers, extenders, and access points, plus security measures to protect your data from unauthorized access.

Yes. We configure and optimize Wi-Fi and Ethernet networks—and combine both to maximize coverage in offices or large spaces. We also diagnose interference and adjust channels or frequencies for better performance.

Warning signs include unstable connections, frequent drops, slow file transfers or browsing, and dead zones. A technical assessment identifies bottlenecks and improves bandwidth distribution.

We focus on the management and optimization of the network that connects CCTV cameras. When cameras share the main network, video traffic can overload it and cause overall slowness or instability. To fix this, we implement VLANs and dedicated network adjustments, isolating video traffic to keep the rest of your systems fast and stable. If needed, we also replace or reorganize network cabling to improve performance. Physical camera installation is not included; we handle configuration, diagnostics, and maintenance of the networks where they operate.

• Encrypts your data.
• Protects the network from external attacks.
• Securely connects branches, remote workers, and devices.

A VPN (Virtual Private Network) secures your internet connection and enables safe access to private resources from anywhere.

Yes. We can set up a home VPN—especially useful if you manage CCTV, local servers, or simply want private, protected browsing.

• Compatibility with your operating systems.
• Connection type (Wi-Fi, Ethernet, or USB).
• Cost and availability of cartridges/toner.
• Recommended monthly print volume.

A technician can help you choose the right model for your needs.

We provide full configuration: driver installation, network or Wi-Fi setup, multi-device sharing, and troubleshooting common errors. If the printer is already physically installed, we optimize its performance.

We create modern, fast, and Google-friendly websites tailored to each business (restaurants, local shops, services, etc.). This includes professional design, contact forms, social media integration, and SEO optimization.

Typical timelines range from 7 days to 1 month, depending on site size, number of sections, and how quickly content is provided.

• Unique design aligned with your brand.
• Better SEO performance.
• Improved security and loading speed.
• Scalability: add features later (store, bookings, chat, etc.).

Yes. Optional maintenance includes security updates, backups, performance monitoring, and ongoing technical support.

3D printing creates physical objects from digital designs. It’s ideal for prototypes, custom parts, decor, accessories, and functional products. For businesses, it reduces production costs and speeds up idea development.

From technical parts to decorative models, custom figures, mounts, adapters, and components for specific projects. We work with materials like PLA+, PETG, and TPU depending on the use case.

We cover Hialeah Gardens and up to a 10-mile radius, including areas like Miami Lakes, Hialeah, Doral, and parts of Miramar.

IT Nova Solutions does not operate on fixed hours. Each service is scheduled based on client urgency and our technical calendar availability. This allows flexible, case-by-case attention for both on-site visits and remote assistance. We always aim to coordinate the most convenient slot to ensure a fast, effective response.

Yes. We provide priority remote assistance for urgent situations, subject to availability. If a critical issue occurs outside typical hours, submit a support request and we will assist as soon as a technician is available.

Satisfaction guarantee: if the issue reappears within 7 days after service, we’ll recheck it at no cost.

Use the contact form on our website or email info@itnovasolutions.com. You can also book via WhatsApp or a direct call. In every case, you’ll receive personalized assistance.