Privacy Policy

LAST UPDATED

November 6, 2025

1. Identity & Legal Responsibility

This Privacy Policy explains how ITNova Solutions LLC (“ITNova,” “we,” “us,” or “our”), located in Hialeah Gardens, Florida 33018, USA, collects, uses, and protects personal information from users who access our website or contact us through electronic means. ITNova complies with applicable U.S. federal and Florida state privacy laws.

2. Information We Collect

Our site does not collect personal information through automated signup forms or internal databases. We may, however, receive personal data when you:

• Contact us via the email address displayed on the website.
• Start a conversation through the website’s WhatsApp button or linked social networks.
• Interact with Google reCAPTCHA (to prevent spam and abuse).
• Consent to the use of Google Analytics for statistical analysis and SEO improvements (not used to personally identify visitors).

Data indirectly shared may include your name, email address, phone number, the content of your message, and limited technical data (e.g., browser or device information).

3. How We Use Your Information

We use the information we receive strictly to:

• Respond to inquiries and provide support.
• Schedule appointments and deliver technical services.
• Improve the site and the quality of our services.
• Comply with legal, contractual, or security obligations when required.

We do not sell personal data, build marketing profiles, or use your data for advertising purposes.

4. Third-Party Services

We may use the following third-party providers:

• Hostinger – website hosting.
• Google Analytics – traffic and usage metrics for SEO and performance insights.
• Google reCAPTCHA – protection against spam and automated abuse.
• WhatsApp Business and social networks – to facilitate direct communication.

Each provider has its own privacy policy. By interacting with these services, you agree to their respective terms.

5. Remote Access & Technical Responsibility

When you authorize remote assistance (e.g., AnyDesk, TeamViewer, VPN), ITNova acts under your explicit, limited consent solely to diagnose and resolve the requested issue.

• Remote access does not transfer ownership or control of your data.
• You are responsible for maintaining recent backups before any intervention.
• ITNova does not store or copy your files, passwords, or private data.

We are not liable for data loss or damage during or after a remote session, except in cases of proven negligence by ITNova.

6. Data Retention & Deletion

Because we do not run internal customer databases, emails and communications are retained only as long as needed to handle your request. For legal and technical reference, we recommend a maximum retention period of 6 months from case closure.

You may request deletion of your communications or emails, provided there is no legal obligation or pending claim requiring their preservation.

7. Security Measures

We implement reasonable technical and organizational safeguards (e.g., SSL encryption, secure servers, restricted access). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are intended primarily for adults. Where services are requested on behalf of a minor, the parent or legal guardian must be the one to provide contact and consent. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect data from children under 13.

9. Electronic Communications & Consent

You agree that communications via email, website contact, or WhatsApp have legal validity for notices, authorizations, confirmations, and service records.

10. Your Rights

You may request: (a) information about any data we hold; (b) correction or deletion, where permitted by law; and (c) to object to processing. Contact us at info@itnovasolutions.com.

11. Jurisdiction & Dispute Resolution

Any privacy-related dispute shall be resolved exclusively in the courts of Miami-Dade County, Florida, USA, under Florida law. Continued use of our website or services constitutes acceptance of this Policy.

12. Changes to This Policy

We may update this Privacy Policy at any time without individual notice. The current version will always be posted on this page with the “Last Updated” date.

13. Contact

If you have questions or requests related to this Policy, please contact us:

Email: info@itnovasolutions.com
Phone: +1 (786) 778-1324
Location: Hialeah Gardens, Florida, USA